Regulations on the website www.rosa3d.pl

These Regulations define the rules for purchasing Goods in the online store (hereinafter referred to as the Store) operated under the ROSA 3D FILAMENTS brand, located on the website www.rosa3d.pl

I. Definitions

1. Seller – ROSA PLAST SP. z o. o. with its registered office at ul. Hipolitowska 102B, postal code 05-074 Hipolitów, KRS: 0000940382, NIP: 822-239-06-32, REGON: 520740272.
2. Customer/Ordering Party – a natural person with at least limited legal capacity and over 18 years of age, as well as a legal person or an organizational unit without legal personality placing an Order in the Store.
3. Consumer – a Customer who is a natural person who performs a legal act with the Seller, not directly related to their business or professional activity, in particular who places an order in the Store.
4. Store – means the store located on the website www.rosa3d.pl belonging to the Seller and operated in accordance with the provisions of these Regulations.

1. Goods – goods displayed on the Store’s website.

1. Price – the value of the Goods given for each item on the Store’s website together with the applicable value added tax (VAT).

1. Supplier – an entity that, on behalf of the Seller, delivers the ordered Goods to the Customer.

1. Delivery cost – the cost incurred by the Customer related to delivering the Goods ordered from the Store to the place designated by the Customer.

1. Order – submission of a purchase offer for the presented Price submitted using the mechanisms available on the Store’s website by the Customer in accordance with these Regulations.

1. Sales agreement – an agreement for the purchase of Goods resulting from the execution of the Order, concluded between the Seller and the Customer.

II. General provisions
1. The availability of Goods in the Store is updated on an ongoing basis, taking into account its technical capabilities.
2. The information on the Store’s website does not constitute an offer within the meaning of the provisions of the Civil Code.

3. All Store Customers are prohibited from sending content of an illegal nature or contrary to the principles of social coexistence.

4. Delivery of Goods purchased in the Store may be made in the territory of Poland and Europe.
III. Registration and conditions for placing Orders
1. Ordering Goods in the online store takes place via the website www.rosa3d.pl 24 hours a day, 7 days a week and is possible after:
a) correctly and completely filling in the registration form located on the Store’s website;
b) filling in the Order form on the Store’s website, including reading and accepting the Store Regulations.

2. Registration is one-time. For each subsequent purchase, the Customer should use the E-mail address and password previously set on the Store’s website.

3. The E-mail address and password are confidential. The Customer is liable for any damage caused by disclosing them to third parties by the Customer.

4. By registering and each time placing an Order, the Customer accepts these Regulations in advance.

IV. Order Fulfillment
1. After receiving the Order, the Seller verifies whether the Goods are in the Store’s warehouse and confirms this information electronically (within 24 hours on working days) by sending an e-mail to the address provided when placing the Order. Confirmation of the availability of the Goods and the Price simultaneously means acceptance of the purchase offer.
2. If the selected Goods are unavailable, the Store immediately contacts the Customer to inform them of this. The Store may propose other goods with similar properties and price by sending an offer to the e-mail address provided during registration or by contacting the telephone number provided by the Customer when placing the order. In the above-mentioned case, the Customer may accept the Store’s offer or cancel the purchase (return information by e-mail or telephone).
3. Confirmation of the possibility of fulfilling the Order (confirmation of the availability of the Goods and the Price) by the Store or the Customer’s acceptance of the Store’s offer, means conclusion of a sales contract.
4. In the event of justified doubts regarding the placed Order, the Seller reserves the right to additionally verify the Customer’s data, e.g. by telephone. The Seller reserves the right to refuse to process the Order in the following cases:
• incorrect completion of the Order form,
• after two unsuccessful attempts to confirm the Order by e-mail,
• placing an Order in violation of these Regulations.

5. The Seller sends the Goods to the Customer on working days, i.e. from Monday to Friday during the Seller’s working hours.

6. The Seller reserves the right to ship the goods from a warehouse located in a different place than the Seller’s registered office, including through a subcontractor, i.e. a logistics center located in Poland.

7. The Seller reserves the right to split the Customer’s order and ship the entire order in several packages from different warehouses.

8. The Goods covered by the Order are delivered to the Customer by the Seller using the selected Supplier, and the sales document, i.e. the VAT Invoice, is sent to the Customer to the e-mail address provided in the order form, only in electronic form. The VAT Invoice is issued for the data provided when placing the order. If the Ordering Party does not provide a Tax Identification Number, the invoice will be issued to a natural person, i.e. the First Name, Last Name and address of the Customer provided during registration or placing the Order.

9. The terms of the sales agreement are specified in these Regulations, applicable legal regulations and any individual arrangements (via email or phone) between the Seller and the Customer.

10. The Seller’s employee has the right to introduce modifications to the Order agreed with the Customer via phone or email, in order to correctly complete the order.
V. Price
1. Prices are given in Polish zloty and include VAT applicable in Poland (these are gross prices).

2. After selecting the English version of the website, prices are given in euro and include VAT applicable in Poland.

3. Prices of goods given on the website do not include the delivery cost.

4. The delivery cost depends on the number of products ordered and the place of delivery and the payment method selected by the Customer and is given each time in the Basket, before the final confirmation of the order by the Customer.

5. The Seller reserves the right to change the prices of Goods in the Store, introduce new goods for sale, conduct and cancel promotional campaigns on the Store’s websites, or introduce changes to them in accordance with the standards of the Civil Code and other legal regulations.

VI. Payment rules
1. The condition for the release of goods is payment for the goods and shipment in the form of prepayment, i.e. by bank transfer, by electronic payments made by the Tpay payment operator, by bank payment cards made by the Ealvon operator or by cash on delivery to the Customer.
2. Payment details by transfer in PLN currency: Recipient: ROSA PLAST sp. z o.o, PKO BP: 08 1020 1013 0000 0602 0170 9765
3. Payment details by transfer in EURO currency: Recipient: ROSA PLAST sp. z o.o, BIC (Swift) Code: BPKOPLPW, PL 95 1020 1127 0000 1802 0255 4046

VII. Order Delivery
a) When placing an Order, the Customer may choose the method of delivering the Goods in the form of a courier shipment via one of the Suppliers offered on the Store’s website.

1. The current delivery cost is calculated at the final stage of placing the Order and is provided to the Customer in the Customer’s Basket before confirming the Order.

2. The Customer will be informed about the progress of the order by e-mail. Orders may have the following statuses: New, In progress, Sent, Delivered.

3. If the Customer receives a damaged shipment indicating interference by third parties, he should verify the contents of the shipment, check whether it is consistent with the Order placed by him and possibly refuse to accept it. In the event of any discrepancy, the Carrier/Supplier is obliged to draw up a complaint protocol.
4. If the received parcel did not show any signs of damage on the outside, and after unpacking it the Customer found a defect or damage, he/she has the right to call the Carrier delivering the parcel, immediately, but no later than within 7 days of receiving the parcel, and request that an appropriate protocol be drawn up.

VIII. Withdrawal from the Agreement
1. A consumer who has concluded a distance contract or an agreement outside the company’s premises but in Poland may withdraw from it within 14 days without giving a reason and without incurring any costs, with the exception of paragraph 8. To meet the deadline, it is sufficient to send a statement before it expires. The statement of withdrawal may be submitted in writing, in electronic form or in person to the Seller’s address. A registered Customer may submit a statement of withdrawal from the Agreement directly in the Store from their order.

2. A template of the statement constitutes an annex to the Regulations, although its use is not obligatory.
3. The period for withdrawal from the contract begins:
1) for a contract in which the Seller issues the item, being obliged to transfer its ownership – from the moment the Consumer or a third party indicated by him other than the carrier takes possession of the item, and in the case of a contract that:
a) covers many items that are delivered separately, in batches or in parts – from the moment the last item, batch or part is taken into possession;
b) consists in regular delivery of items for a specified period of time – from the moment the first item is taken into possession;
2) for other contracts – from the date of conclusion of the contract.
4. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the contract, return to the Consumer all payments made by him, including the cheapest cost of delivery of the Goods available in the store.
5. The Seller shall return the payment using the same method of payment that the Consumer used, unless the Consumer has expressly agreed to another method of return that does not involve any costs for him.
6. If the Seller has not offered to collect the item from the Consumer, the Seller may withhold the refund of payments received from the Consumer until the item is received back or the Consumer provides proof of sending it back, depending on which event occurs first.
7. The Consumer is obliged to return the item to the Seller immediately, but no later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is sufficient to send the item back before it expires.
8. The consumer bears the direct costs of returning the item. The consumer is liable for any reduction in the value of the item resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

9. If the Consumer exercises the right to withdraw from the contract after submitting a request, they are obliged to pay for the services provided up to the time of withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.

IX. Complaints
1. The basis and scope of the Seller’s liability towards the Customer, if the sold Goods have a physical or legal defect (warranty) are specified in generally applicable legal regulations, in particular in the Civil Code.

2. The Customer who wants to complain about the Goods, sends the Seller a copy of the proof of purchase, attaching to it a written statement with a detailed description of the reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision taken by the Seller). The complaint form is an annex to the Regulations, but using it is not obligatory.

3. A registered Customer may file a complaint about a purchased Product directly in their Customer Account on the Store website in the Order History tab by filling out an electronic complaint form. A photo of the product label is required to correctly fill out the form, allowing for full identification of the Product. The Seller’s employee will agree with the Customer on the form of return of the product (transport organized by the Seller at the Customer’s expense or the Customer’s own transport).

4. Within 14 days of receiving the shipment, the Customer will be informed by e-mail or phone about the outcome of the complaint procedure.

5. If the complaint is considered positively, within 7 business days from the date of the decision, the costs incurred by the Customer will be compensated by: removing the defect in the Product, exchanging the Product for a defect-free one, reducing the price or refunding the money.

6. If the complaint is deemed unjustified, the Customer will receive a justification for the decision and the complained Product will be sent back within 14 business days.

7. In the case of sales between entrepreneurs, the Customer loses warranty rights if he/she has not examined the goods at the time and in the manner customary for such goods and has not promptly notified the seller of the defect, and in the event that the defect is discovered only later – if he/she has not notified the Seller immediately after its discovery.

X. Seller’s liability
1. The Seller shall not be liable for the consequences of placing an Order by the Customer incorrectly or in a manner inconsistent with the Regulations, in particular incorrectly filling out the registration form.
2. Subject to the mandatory provisions of law, towards Customers who are not consumers, the Seller’s liability is limited to losses and does not include lost profits, and may not exceed the amount of the Price.

XI. Extrajudicial methods of handling complaints and pursuing claims
1. The use of extrajudicial methods of handling complaints and pursuing claims is voluntary.
2. The principles of conducting proceedings on the extrajudicial resolution of consumer disputes and the obligations of entrepreneurs in this respect are specified separately in the provisions of law or in the regulations applied by the relevant entities competent in the field of resolving consumer disputes. Detailed information on the possibility of using out-of-court complaint and claim settlement procedures by a Customer who is a Consumer and the rules of access to these procedures may be available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection, in particular also at the following website of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct proceedings on out-of-court resolution of consumer disputes.

XII. Personal data protection
1. The Seller is the administrator of the personal data of the Customer/Ordering Party.
2. The personal data of the Customer/Ordering Party are processed in accordance with applicable legal regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“General Data Protection Regulation”).

3. Personal data are processed for the purposes, within the scope and based on the grounds and principles indicated in the Privacy Policy published on the Store’s website. The Privacy Policy primarily contains the principles regarding the processing of personal data by the Administrator in the Store, including the grounds, purposes and scope of personal data processing and the rights of data subjects, as well as information on the use of cookies in the Store.

4. Using the Store, including making purchases, is voluntary. Similarly, providing personal data by the Customer/Ordering Party using the Store is voluntary, subject to the exceptions indicated in the Privacy Policy.

XIII. Final Provisions
1. Information and photos of the Goods presented on the Seller’s website at www.rosa3d.pl are subject to copyright protection. They may not be copied, distributed or presented on other websites.

2. In matters not regulated by these Regulations, the relevant provisions of the Civil Code and other provisions of Polish law regarding the operation and functioning of the Store shall apply.

3. The Seller reserves the right to change these Regulations. A change to the Regulations shall become effective on the date indicated by the Seller, not shorter than 14 days from the date of publication of the changes on the Store’s website. Orders placed by Customers before the changes to the Regulations enter into force shall be fulfilled according to the previous provisions of the Regulations.

These Regulations shall apply from [01.11.2024] until further notice.