Returns, complaints

RETURNS

A registered Customer who made a purchase remotely has the right to return unpacked and unused Goods within 14 days of receiving them. How to do it?

1. * Within 14 days of receiving the Goods, report your intention to return in your Customer Account in your purchase history.
2. * Pack the parcel well and send it at your own expense. Parcels sent “cash on delivery” will not be accepted.
3. * within 14 days of receiving the parcel, we will refund the money to your account (using the same method of payment you made).
   • Return address: ROSA PLAST sp. z o.o., ul. Hipolitowska 102B, 05-074 Hipolitow, POLAND

COMPLAINS
##1. The basis and scope of the Seller’s liability towards the Customer, if the sold Goods have a physical or legal defect (warranty) are specified in generally applicable legal regulations, in particular in the Civil Code.

2. The Customer who wishes to complain about the Goods, sends the Seller a copy of the proof of purchase, attaching a written statement with a detailed description of the reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision made by the Seller). The complaint form is an annex to the Regulations, but its use is not obligatory.

3. A registered Customer may file a complaint about the purchased Goods directly in their Customer Account on the Store’s website in the Order History tab by filling in the electronic complaint form. To correctly fill in the form, a photo of the product label is required, allowing for full identification of the Goods. The Seller’s employee will agree with the Customer on the form of returning the goods (transport organized by the Seller at the Customer’s expense or the Customer’s own transport).

4. Within 14 days of receiving the shipment, the Customer will be informed by e-mail or telephone about the outcome of the complaint procedure.
5. If the complaint is accepted, within 7 working days of the date of the decision, the costs incurred by the Customer will be compensated by: removing the defect in the Goods, exchanging the Goods for defect-free ones, reducing the price or refunding the money.
6. If the complaint is deemed unjustified, the Customer will receive a justification for the decision and the complained Goods will be returned within 14 working days.
7. In the case of sales between entrepreneurs, the Customer loses the warranty rights if they did not examine the goods in the time and manner accepted for such goods and did not immediately notify the seller of the defect, and in the event that the defect came to light only later – if they did not notify the Seller immediately after its discovery.